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How bw12bet Handles Your Personal Data

Your privacy is a core part of how we run bw12bet — this policy sets out exactly what data we collect when you open an account, how we…

Data collected only for account operationEncrypted storage on secure serversNo sale of personal data to third partiesYour right to access and correct recordsTouch 'n Go, GrabPay, Boost dan FPX — transaction data handled with care
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bw12bet How bw12bet Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you want to exercise any data right — access, correction, deletion or portability — our privacy team is reachable through three channels.

Email Privacy Request Send a written request to our dedicated privacy address. Include your registered account email and the specific data right you want to exercise. We respond within one business day and complete verified requests within 14 days.
Live Chat Support Start a live chat session from your account dashboard and select the Privacy topic category. Our agents can raise a formal data request on your behalf and give you a reference number to track the outcome.
In-Account Data Centre Log in, head to Account Settings and open the Data Privacy section. From there you can download a copy of your profile data, update communication preferences, or submit a deletion request without contacting support.
HOW WE PROTECT YOUR DATA

Six Ways We Keep Your Account Data Secure

Data security at bw12bet is handled through a layered approach that covers storage encryption, access controls, cookie management and regular internal audits.

Encryption in Transit and at Rest

All data moving between your device and our servers is protected by TLS 1.2 or higher. Stored account records, including payment identifiers from Touch 'n Go, GrabPay and Boost, are encrypted using AES-256 so that raw values are never held in plain text.

Cookie and Tracking Policy

We use strictly necessary cookies to keep your session active and functional cookies to remember your language and region settings. Analytics cookies are only placed with your consent, and you can review or withdraw that consent at any time from your browser or account settings.

Account Login Security

Each login attempt is checked against your registered device fingerprint and location. Suspicious logins trigger an automatic verification step before access is granted, which prevents unauthorised parties from reaching your account data or wallet balance.

Data Retention Schedule

Transactional records tied to FPX and other payment rails are kept for the minimum period required under applicable financial laws. Non-essential profile data collected during optional surveys or promotions is deleted after 90 days unless you choose to keep it.

Third-Party Data Sharing Rules

We share data with payment processors — including those that power Touch 'n Go and GrabPay flows — only to complete the transaction you initiated. We do not sell, rent or exchange personal data with advertisers or data brokers under any circumstance.

How to Request Data Changes

Submit a correction or deletion request through the in-account Data Centre or via email. We verify your identity using your registered contact details before making any change, so your records cannot be altered by someone else without your knowledge.

Your Privacy Policy Questions

Below are the questions we receive most often about how bw12bet handles personal data, from what we collect at sign-up through to how you can request that we remove your records entirely. If your question is not here, use the live chat or email channel listed in the contact section above.

We collect your name, email address, phone number and a verified payment identifier — for example, the mobile wallet reference linked to your Touch 'n Go or GrabPay account. We also log your device type and IP address for security verification purposes.

We pass transactional data to payment processors only to complete deposits or withdrawals you have requested. No personal data is sold to advertisers or shared with unaffiliated third parties for marketing purposes at any time.

Once your account is closed, we delete non-essential data within 30 days. Transaction logs tied to FPX, Boost or other payment rails are retained for the period required by applicable financial law, then deleted automatically.

Yes. Log in and visit Account Settings, then open the Data Privacy section to download a structured copy of your profile and transaction history. Alternatively, submit a written request via email and we will deliver the file within 14 days of identity verification.

You can update most profile fields directly in Account Settings. For data you cannot edit yourself — such as verified identity documents — submit a correction request via live chat or email. We will action verified corrections within 14 days.

We use strictly necessary cookies for session management and optional analytics cookies only with your consent. You can withdraw analytics consent at any time through your browser settings or the cookie preference panel in your account dashboard.

Contact us immediately via live chat and select the Account Security topic. Our team will lock your account pending investigation, review recent login and payment activity, and notify you of findings within two business days. Access depends on where local law permits.

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